> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.swap.gg/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Why your items aren’t showing in your inventory?

If your trade on **Swap.gg** shows as **“Completed”** but the items you were supposed to receive are not appearing in your **Steam inventory**, they may be waiting in your **Swap.gg Backpack**. This is a common situation and easy to resolve.

## **Check your Swap.gg backpack**
During an exchange, items you receive are first delivered to your **Swap.gg Backpack**, not directly to Steam. You must withdraw them manually.
Follow these steps:
1. Navigate to the **Exchange** page on Swap.gg.
2. Locate the **“Your offer”** section.
3. Directly **below** this box, look for a **small green “GG” icon**.
4. **Click the GG icon** to open your **Swap.gg Backpack**.
5. If your received items are there, simply select them and click **Withdraw** to send them to your Steam inventory.

## **If your items are not in the nackpack**
If you do not see the items in your Swap.gg Backpack:
* Refresh the page and check again.
* Confirm that your **Steam inventory is set to public**.
* Verify that your **Steam Trade URL** is correct.
* Check for **Steam delays** in trade or inventory updates.
* Review your **Steam trade history** to ensure no trade was missed.