Question 1

Why can't I trade certain items?

Accepted Answer

On Swap.gg, items can have various statuses that indicate they cannot be traded for different reasons. The following are the statuses you may encounter in the Swap.gg user inventory and their corresponding meanings:

Overstock This status indicates that we have already accumulated an excessive quantity of the item in our inventory. The duration for this status to change is fully automated and cannot be determined with certainty. We kindly request you to wait for another user to trade for some of these items.
Unstable When an item has the "Unstable" status, it means that it cannot be traded on Swap.gg due to factors such as its unstable price, low popularity, or low sales volume. Our pricing algorithm considers multiple factors and automatically determines whether we can accept the item at the given time. Please note that we do not manually accept items with this status
Trade locked If an item has the "Trade locked" status, it means that the item is temporarily locked by Steam and will become tradable in the upcoming days. For a comprehensive understanding of what a Steam trade lock entails, we recommend referring to our dedicated support article on the topic.
Too Low This status indicates that the item's value is too low for us to accept. Currently, we only accept CS:GO items valued at $0.10 or higher, as well as Rust and TF2 items valued at $0.05 or higher.
Blocked This status

Question 2

Swap.gg and Steam’s trade reversal system

Accepted Answer

Swap.gg and Steam’s trade reversal system

With Steam’s recent introduction of trade reversals and a mandatory 7-day hold period on CS2 trades, platforms like Swap.gg must ensure that trades remain safe, transparent, and fair for all users. Steam can now cancel trades involving CS2 items within this 7-day reversal window, which affects how balances, payouts, and items are handled.

To adapt, Swap.gg is introducing a new balance system that distinguishes between reserved balance (still within Steam’s 7-day reversal window) and available balance (fully safe and ready to use). This update ensures that your items, balance, and payouts are tracked accurately and securely while still giving you flexibility to trade, where other platforms may not.

How the New System Works

1. Two Balance Types

Reversed Balance → Balance tied to CS2 trades (or partial CS2 trades) still within the 7-day Steam reversal period.
Available Balance → Balance unaffected by reversals (Rust, TF2, direct deposits, or CS2 balance after 7 days) which can be used to instantly withdraw items.

2. Trades and Balance Allocation

CS2-only trades: (leftover) Balance from these trades goes into Reserved Balance.
Mixed trades (CS2 + Rust items): CS2 portion → Reserved Balance. Rust portion → Available Balance. TF2 portion → Available Balance.

Reserved Items

If you trade CS2 items for trade locked CS2 items, the chosen CS2 items will be

Question 3

How long do I have to withdraw reserved items?

Accepted Answer

When the trade lock period of your reserved items has elapsed, you will have a 72-hour window to manually withdraw them. It is crucial to take action within this timeframe. Failure to do so will result in the automatic cancellation of the item reservations. In such cases, the items will be sold back to Swap.gg at their current value at that time.

Question 4

I've selected multiple items but don't see them all?

Accepted Answer

If you have chosen multiple items for trading, it's probable that they are located on different bots within Swap.gg. In such instances, you will always receive a "main" trade offer containing one or more items from one of the bots. When you request a trade, you will notice multiple trades being processed in the pop-up screen.

After the initial trade offer is accepted, our other bots will send you trades for the remaining items you have selected. If any of the items you chose are currently trade locked, a virtual trade will be conducted for those items, and they will be placed in your Swap.gg Backpack.

This process ensures that all of your chosen items are included in the trading process, even if some of them have trade locks in place.

Question 5

Whenever I request a trade, it gets declined automatically.

Accepted Answer

It appears that you might have an active API key. To check if this is the case, kindly click on the following link: Check API Key Status.

If you find an API key registered there that you did not personally register, we highly recommend following these steps to ensure your account's security and prevent you from falling victim to the Steam API key scam:

Remove any Steam/CSGO browser extensions that are unfamiliar or not widely recognized.
Change the password for your Steam account.
Visit the device authorization page on Steam and deauthorize any devices you do not recognize or no longer use. You can access this page here: Device Authorization.

4. Proceed to the Steam API Key page and revoke any active API keys that you did not register yourself. To do this, simply click on "Revoke My Steam Web API key."

How can I protect myself from the Steam API key scam going forward? To minimize the risk of falling victim to the Steam API key scam, please follow these important guidelines:

Avoid installing unfamiliar CSGO or Steam-related browser extensions. Stick to well-known and reputable extensions to ensure your online safety.
When logging into Steam or CSGO-related websites, always double-check that you are on the genuine Steam login page. Verify the website URL to ensure it belongs to steamcommunity.com.
Exercise

Question 6

What is a Steam trade lock?

Accepted Answer

The Steam trade lock is a feature implemented by Valve on March 29th, 2018. This feature serves as a protective measure by preventing items from being traded for a period of 8 days after they have been initially traded.

The primary purpose of introducing the trade lock was to diminish instances of fraud and scams on the Steam platform. By imposing this waiting period, users are provided with an extended window of time to review and confirm the legitimacy of their trades, thereby reducing the risk of fraudulent activities.

During the 8-day trade lock period, items involved in a trade cannot be traded again. Additionally, Steam has introduced a further cooldown period after items are traded. This means that, for a short time, the items may not be visible to other Steam users—including our bots. Even if an item appears as tradable in your Steam inventory, it may still remain hidden temporarily, preventing you from trading it immediately.

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